maya.my

Data Deletion

Last updated: 9 October 2026

You can ask maya.my to delete the personal data we hold about you at any time. This page explains how, depending on who you are.

Members

Your membership data belongs to the organization you joined, so the quickest route is to ask that organization to remove you. If you would rather ask us directly:

  1. Email support@maya.my with the subject Data deletion request.
  2. Include your full name, the email address and mobile number you registered with, and the name of the organization.
  3. We will verify that the request comes from you, and then delete or anonymise your data. We aim to complete this within 30 days and will confirm by email.
Some records, for example payment and accounting records, must be kept for a period required by law. We will keep only what we are required to and tell you what that is.

Stop WhatsApp messages

Reply STOP to any WhatsApp message from an organization sent through maya to stop receiving them. You can also email us at the address above and we will opt your number out.

Organizations

An organization administrator can disconnect its WhatsApp number at any time from the WhatsApp page in the manager area. This stops messaging, removes the stored access token, and unsubscribes our webhook from the account. To delete the organization's account and all of its member data, email support@maya.my from the registered administrator email address with the organization name.

What gets deleted

Messages already delivered to a WhatsApp user remain on that user's device and in Meta's systems, which are governed by Meta's policies.

Contact

Authenteqa Sdn Bhd
No. 79(03), Jalan Pluto U5/AZ, Seksyen U5, Panasuria, 40150 Shah Alam, Selangor, Malaysia
Email: support@maya.my · Tel / WhatsApp: +60 17-491 0755 · Reg. no. 202101023167 (1423467K)